Terms & Conditions

  1. All bakes (defined as items under categories “daily bread” and “dolci”—except for baci) will be ready for delivery the following day. All other items (termed as “non-bakes” or “other items”) will be ready for delivery within 2 hours from order.
  2. If your order contains bakes AND other items then it will be delivered together when bakes are ready for delivery. You may choose to have non-bakes items delivered separately, as soon as they are prepared, by placing separate orders (i.e. Order #1 with non-bakes and Order #2 with bakes).
  3. Cutoff time for SAME DAY DELIVERY of non-bakes is 6 p.m. Any orders for non-bakes after 6 p.m. will be prioritised for delivery the following day.
  4. For DELIVERY orders Zencafe acts as a “facilitator” by connecting your order, as a convenience to you, to a partner local courier and charging a location-wise flat fee to select Mumbai area locations. This means that delivery related issues that may arise are your responsibility. You will be provided the delivery details, including contact number, if in case any delivery related issues require support by the partner courier company. We are, of course, there to help in such an event but hold no liability for inability of delivery partner to fulfil the delivery due to any reason—including but not limited to, incorrect address, non-specific address or non-presence of receiver or his/her assign(s) to accept delivery. You may, alternatively, arrange self-pickup (including arranging your own delivery service to pickup) from our location by selecting “Local pickup” during checkout or by calling-in or WhatsApp’ing your order to 9167768950.